About Nordtreat
Join a team that’s transforming the future of fire protection. Since 2015, Nordtreat has been dedicated to developing bio-based, environmentally friendly alternatives for safeguarding industrial wood products. Our groundbreaking NORFLAM® technology is a globally unique bio-based flame retardant chemistry that’s setting new industry standards.
Role overview
We are seeking a highly motivated and organized Customer Service Specialist to enhance our customer success processes and drive company growth. In this pivotal role, you’ll be the key point of contact for our international customers and prospects, ensuring they receive exceptional service and support. You will also play a crucial role in developing and refining our customer service and sales processes, utilizing new technologies such as AI to elevate our operations.
Key responsibilities
Engage with international clients: Handle inbound calls and inquiries from customers worldwide, providing timely and effective solutions.
CRM management: Collaborate with the sales team to maintain and update customer data in our CRM system (HubSpot).
Sales administration: Address customer queries regarding orders, shipping times, and product information to facilitate smooth sales operations.
Process development: Contribute to the development and optimization of customer service and sales processes, leveraging cutting-edge technologies like AI.
What we offer
Impactful work: Contribute to a sustainable future with bio-based technologies.
Innovation opportunities: Be at the forefront of integrating advanced technologies such as AI into our business processes.
Professional growth: Opportunities for development in a rapidly growing company.
Collaborative culture: Work within a team that values innovation, integrity, and customer satisfaction.
Qualifications
Experience: Previous experience in an administrative or customer service role in an industrial company.
Technical skills: Proficiency with CRM software (preferably HubSpot) and strong ICT skills.
Innovative mindset: Interest in utilizing new technologies like AI to improve processes.
Organizational abilities: Exceptional organizational skills and a proactive approach.
Communication skills: Excellent verbal and written communication skills with both internal teams and external clients.
Language proficiency: Fluency in English and Finnish is essential; additional language skills are a plus.
